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Hillstar Service Advantage Guarantee
Straightforward Service Solutions
We will immediately resolve your concern over the phone or guarantee a resolution within one business day, in most cases. If we make a mistake, we'll take responsibility and fix the problem to your satisfaction with one call.
Friendly and Knowledgeable Service
We promise you a staff of experienced insurance professionals eager to answer your questions and help you.
Customer Service Representatives are available Monday - Friday 7:00 a.m. - 6:00 p.m. PST.
Prompt and Accurate Turnaround for New Business
Most policies are issued within 24-hours.With Hillstar, you can trust your policy and related documents will be delivered to you quickly.
Your Voice Will Be Heard
We welcome your opinion and will frequently request your feedback to ensure our products and services meet your needs. We know your time is valuable, and we'll communicate with you according to your preference - via email, website, phone or fax.
Convenient Technology Tools
Hillstar's feature-rich website offers real-time quoting and policy endorsements. Combined with our user-friendly automated telephone menu, you can conveniently manage your policy practically anytime day or night.
To serve you better, system maintenance may sometimes be scheduled to keep our systems in tip-top shape. To help you prepare for these events, advance notice of scheduled system maintenance will be posted on our website.
Hassle-Free Claims Processing
Accidents can be stressful. We promise to handle claims quickly and fairly, from initial loss reporting through final claims resolution. Our caring, professional claims staff is available 24/7 to assist you and your customers.
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